"What are you Saying?"

A one-day advanced communication skills workshop packed with tips, tools and techniques to enable participants to develop even more effective relationships with the people who matter to them in business – customers, staff and suppliers. A pre-course questionnaire enables the detailed content to be tailored to the needs of all participants and their business.

The format of the day is highly interactive – participants are encouraged to discuss and find solutions for their own communication challenges. They will leave with an action plan of what they plan to do differently as a result of the course – and how they plan to do it.

Typically, by the end of the day, participants will be able to:

• Understand more about what is involved in effective two-way communication
• Build rapport quickly and easily in a variety of situations
• Identify and match language patterns used by others
• Find out what other people really want through effective listening and questioning techniques
• Detect what “buttons to press” to motivate others
• Set outcomes for successful interaction
• Handle challenging relationships by understanding the other person’s point of view
• Deliver meaningful presentations to larger audiences.

Typical workshop outline:

• Introduction and workshop outcomes
• What is communication?
• The NLP model of communication
• Rapport
• Questioning and listening techniques
• Basic metaprograms – is the glass half-full or half-empty?
• Setting outcomes for communication
• Dealing with mis-matched outcomes – possible conflict
• Perceptual Positions - a technique for handling challenging relationships, for negotiation or conflict management.
• Putting it all together – including presentations to large audiences.
• Action plan.

Who should attend?

All those who would benefit from the ability to develop more effective business relationships. This course is equally suitable for individuals or teams from an individual company, particularly those in a customer-facing role. The content will be tailored to suit the level and experience of participants.

Location?

We can deliver this workshop at your premises, or off-site at a suitable location near you.
We also hold a number of public seminars each year!